Create a support ticket and follow the answer
Use the support form to ask for help, keep a private ticket link, and continue the conversation with the support team.
Create a support ticket and follow the answer
If the help center does not answer your question, open Support and send a ticket.
What to include
- What you were trying to do.
- What happened instead.
- The tour or scene involved.
- Screenshots or exact wording of an error, when available.
After submitting, keep the private support thread link. You can use it to add more details or read staff replies. Useful answers may later become a help article or FAQ so other users can solve the same problem faster.